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FAQ's

 

FAQs

 

 

Q: What is the admission process?

A: Walden primarily serves residents of Southern Maryland from St. Mary’s, Charles and Calvert counties. Clients coming from outside counties should call ahead to get more information about the services Walden can offer.

Walden services are located in: California, Charlotte Hall, Lexington Park and Waldorf

The first step to receiving any substance abuse or mental health services with Walden is to have an assessment. The assessment will determine the level of care to best meet the individual needs of the client.

Walk-in assessments are offered at the Lexington Park, Charlotte Hall and Waldorf locations as outlined below.

Clients should bring their insurance card with them to the assessment and be prepared to pay any co-pay at the time of service.

Different levels of outpatient services are offered at each location.

The inpatient program is located in Charlotte Hall. The wait time for a bed at the inpatient program can vary. 

We accept TAP and ASI assessments from other facilities; these can be faxed to 301-290-0280.

 

Q: Do you take insurance?

A: We accept a variety of insurance plans. Please call ahead to inquire about your insurance carrier.

 

Q: Does insurance cover my visit?

A: Insurance coverage varies by type of insurance. Our billing specialist will work with you to determine what your insurance will cover. 

 

Q: How long is an assessment?

A: Assessment generally take 1-1.5 hours

 

Q: How do I get an appointment?

A: Please call 301-997-1300

 

Q: What are the phone numbers and extensions for each location?

A:   Lexington Park: 301-997-1300 ext 881

      California: 301-997-1300 
 
      Waldorf: 301-997-1300 ext 819
 
      Charlotte Hall: 301-997-1300 ext 831
 

 

Q: What are your walk in hours?

A:   Our walk in appointments are generally scheduled between the hours listed below for each site, however, we recommend to clients wishing to make an appointment that they attend our locations as early as possible in order to secure an appointment for the same day, as appointments are limited in number.

Substance Abuse walk-in hours are:

Monday through Friday, 11am to 2pm at Charlotte Hall

Monday through Friday, 11am to 2pm at Lexington Park

Monday through Friday, 1pm - 3pm at Waldorf

 

Mental Health walk-in hours are:

Monday, Wednesday and Friday, 10am - 12 noon at Lexington Park

Monday, Wednesday and Friday, 10am - 12 noon at Waldorf

  

Q: Will Walden send information to my attorney?

A: Yes, with your permission, Walden will send an authorized letter stating that you are in the program and a discharge letter to your attorney and any other information as requested.

 

Q: As a loved one with someone in treatment, how do I get help?

A: Call out hotline at 301-863-6661 or schedule an appointment by calling 301-997-1300.

 

Q: What help can Walden offer me and my family if my loved one does not want help for addiction right now?

A:  People with a loved one struggling with addiction can take steps even when their loved one does not want help. 

Options at Walden for family members seeking help for a loved one who is unwilling to enter treatment at this time include CRAFT therapy and SMART Family & Friends support group meetings. 

Both are designed to assist the family member/loved one to learn more about addiction and recovery; and strategies that will encourage your loved one to get help, and self-care. 

Walden also operates a 24 hour crisis hotline on 301-863-6661.

  

Q: Does Walden have speakers or presenters available to educate my organization?

A: Yes, speakers and presenters are available upon request. Please email marketing@waldensierra.org